TripKendra — Refund & Cancellation Policy
At TripKendra, we strive to provide a seamless and transparent booking experience for all our customers. By making a booking through our website or mobile application, you agree to the terms of this Refund & Cancellation Policy. All bookings are subject to the rules, fare conditions, cancellation policies, and refund guidelines of the respective airlines, hotels, bus operators, railway authorities, holiday package providers, visa partners, travel insurance companies, and other service providers.
Booking Policy
The total amount displayed at the time of booking includes applicable taxes and service charges unless otherwise specified. Full payment must be completed before any booking can be confirmed. In exceptional cases where there is a fare revision due to airline pricing updates, supplier fare changes, technical issues, server errors, payment gateway failures, or any pricing discrepancies beyond TripKendra's control, we reserve the right to cancel the booking. Customers will be informed promptly and may be required to pay the applicable fare difference to confirm the booking. Failure to complete the revised payment within the stipulated time may result in cancellation of the booking and applicable cancellation charges.
For infant bookings, the child must be below 24 months of age on the date of travel and must travel with an adult aged 18 years or above. A valid proof of age is mandatory during check-in. Only one infant is permitted per adult passenger. If the infant is 24 months or older during any part of the journey, a separate child ticket must be booked.
For child bookings, the passenger must be between 2 and 12 years of age and must also travel with an adult aged 18 years or above. Valid proof of age must be presented at the time of travel. All bookings are additionally governed by the terms and conditions of the respective travel service providers. TripKendra shall not be responsible for any flight delays, schedule changes, cancellations, or operational decisions made by airlines or other suppliers.
Flight Cancellation & Amendment Policy
All flight cancellations and modifications are governed by the fare rules of the respective airline. Airline cancellation charges, amendment fees, and fare differences are applicable as per the airline's policy. In addition to the airline's charges, TripKendra may charge a nominal service fee for processing cancellations or amendments.
Cancellation requests can be submitted through the My Bookings section of your TripKendra account or by contacting our customer support team. Some airlines may require passengers to process amendments or cancellations directly with the airline. In such cases, customers must also notify TripKendra to facilitate the refund process.
If a booking is cancelled directly with the airline, the refund will be processed only after TripKendra receives confirmation and the applicable refund amount from the airline. For No-Show cases, refunds are entirely subject to the airline's policy, and TripKendra will refund only the amount received from the airline after applicable deductions.
Holiday Package Cancellation Policy
Holiday package cancellations are subject to the following standard cancellation schedule unless otherwise specified at the time of booking:
- 30 days or more before departure: Initial booking amount or 0% of the package cost will be charged.
- 15 to 29 days before departure: 25% of the package cost will be charged.
- 8 to 14 days before departure: 50% of the package cost will be charged.
- Within 7 days of departure or No-Show: 100% cancellation charges will apply, and no refund will be available.
Certain customized or promotional holiday packages may carry different cancellation terms, which will be communicated at the time of booking.
General Cancellation Policy
TripKendra acts solely as an intermediary facilitating bookings with airlines, hotels, transport operators, tour providers, insurance companies, and other travel partners. In exceptional circumstances such as natural disasters, adverse weather conditions, government restrictions, strikes, operational disruptions, technical failures, route cancellations, supplier insolvency, pandemics, or force majeure events, the respective service provider may be unable to honour confirmed bookings.
In such situations, TripKendra will make reasonable efforts to arrange an alternative service or process the refund received from the concerned supplier after deducting applicable service charges. However, TripKendra shall not be liable for any losses, additional expenses, or compensation arising from such circumstances beyond its reasonable control.
Refund Policy
Refund requests must be submitted through the My Bookings section or by contacting TripKendra Customer Support. Refunds are processed only after the respective airline, hotel, transport operator, or travel supplier approves and releases the refundable amount.
Approved refunds will generally be processed by TripKendra within 72 hours of receiving the refund from the supplier. The time taken for the refund to reflect in the customer's account depends on the payment method and the processing timelines of banks or payment gateways. Credit card refunds may take several business days, while refunds through net banking, UPI, or wallets may vary depending on the financial institution.
If an airline, hotel, or travel supplier ceases operations, becomes insolvent, or files for bankruptcy, TripKendra shall not be liable for refunds beyond the amount actually received from the concerned supplier. In cases where TripKendra has issued an advance refund based on supplier assurances, we reserve the right to recover such amounts if the supplier subsequently fails to honour the refund commitment.
Limitation of Liability
TripKendra's maximum liability under any circumstances shall be limited to the total booking amount actually received from the customer, after deducting applicable cancellation charges, service fees, taxes, or supplier deductions. TripKendra shall not be liable for any indirect, incidental, consequential, punitive, or special damages, including loss of profits, missed connections, travel inconvenience, accommodation expenses, or any other financial loss arising from the use of our Platform or services provided by third-party suppliers.
By making a booking through TripKendra, you acknowledge that you have read, understood, and agreed to this Refund & Cancellation Policy, along with the terms and conditions of the respective travel service providers.