TripKendra

TripKendra — Privacy Policy

TripKendra ("TripKendra", "we", "our", or "us") is a travel technology platform owned and operated by DMT Empire India Private Limited. We respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, process, store, disclose, and safeguard your personal information when you access or use the TripKendra website, mobile application, or any of our travel-related products and services (collectively referred to as the "Platform").

We are committed to ensuring that your personal information is handled securely, responsibly, transparently, and in accordance with applicable laws and industry best practices. By accessing or using the Platform, you acknowledge that you have read, understood, and agreed to this Privacy Policy, along with our Terms & Conditions, and consent to the collection, use, storage, processing, and disclosure of your personal information as described herein.

We may collect personal information such as your full name, email address, mobile number, date of birth, billing address, nationality, passport details (for international travel), GST details (where applicable), and traveller information required to process your bookings. When you book flights, hotels, holiday packages, trains, buses, travel insurance, visas, or other travel services through TripKendra, we collect the necessary booking details to complete and manage your reservations efficiently.

To process payments securely, TripKendra works with trusted and RBI-compliant payment gateway partners. We may collect transaction-related information such as payment status, transaction ID, payment reference number, booking amount, and refund details. However, we do not store your complete debit card, credit card, net banking, or UPI credentials on our servers.

For improving our services and enhancing your experience, we may automatically collect technical information including your IP address, browser type, device information, operating system, cookies, application version, and website usage statistics. These details help us analyze traffic, improve website performance, personalize your experience, and maintain the security of our Platform.

With your permission, TripKendra may access your device's location services to help you discover nearby hotels, airports, tourist attractions, and travel services, while also improving search accuracy and assisting in fraud prevention. Our mobile application may also request access to your camera and device storage solely for uploading profile pictures, passport copies, visa documents, identification proofs, or other travel-related documents whenever required. These permissions are used only after obtaining your explicit consent.

The information collected is used for various legitimate purposes, including creating and managing your TripKendra account, confirming and processing travel bookings, generating invoices, providing customer support, sending booking confirmations and travel updates, improving our services, personalizing travel recommendations, detecting fraudulent activities, complying with legal obligations, and communicating promotional offers or travel deals that may be relevant to you.

TripKendra may share your information only with trusted partners and service providers that are necessary to fulfill your travel requirements. These may include airlines, hotels, bus operators, railway partners, travel insurance companies, visa service providers, payment gateway providers, and government authorities whenever required under applicable laws. We do not sell, rent, or trade your personal information to any third party for marketing purposes.

We implement industry-standard security measures, including SSL encryption, secure servers, firewalls, restricted access controls, continuous monitoring, and data protection practices, to safeguard your information against unauthorized access, misuse, alteration, or disclosure. While we strive to maintain the highest level of security, no internet-based platform can guarantee complete protection against all security risks.

TripKendra retains your personal information only for as long as necessary to complete your bookings, provide customer support, comply with legal and regulatory requirements, resolve disputes, prevent fraud, and fulfill our contractual obligations. Once the information is no longer required, it is securely deleted or anonymized in accordance with applicable laws.

Our Platform may contain links to third-party websites or services, including airline websites, hotel partners, tourism boards, or payment providers. Please note that TripKendra is not responsible for the privacy practices, content, or policies of these external websites, and users are encouraged to review their respective privacy policies before sharing any personal information.

With your consent, TripKendra may occasionally send promotional emails, travel offers, discount notifications, newsletters, and other marketing communications. You may opt out of these communications at any time by using the unsubscribe option available in the email or by updating your account preferences.

You have the right to access, review, update, or request deletion of your personal information, subject to applicable legal and regulatory requirements. If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, you may contact us at info@tripkendra.com.

TripKendra reserves the right to update or modify this Privacy Policy from time to time. Any changes will become effective immediately upon publication on this page, and the updated "Last Updated" date will reflect the latest revision. Continued use of our Platform after such changes constitutes your acceptance of the revised Privacy Policy.

By using TripKendra, you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy and consent to the collection, use, storage, and processing of your personal information as described herein.